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Popular Items
Global Shipping
100% Authentic Products Only
Popular Items
Global Shipping
100% Authentic Products Only
SUGI Sakai Center Store
Category MENU
SUGI Sakai Center Store
User Guide
Member Registration & Account
Membership registration is free. No registration or annual fees are required.
We recommend registering as a member for purchases (to manage shipping addresses and contact information).
If you forget your password, you can reset it via the “Lost your password?” link on the login screen.
Purchase & Payment
Order Process: Register as a member → Select products → Add to cart → Payment → Shipping
Payment Methods: Credit cards such as Visa and MasterCard
Order Confirmation: My Account "Order History" or order confirmation email
Cancellation: Possible via the contact form
Delivery & Shipping
Shipping Method: Delivered by Japan Post or FedEx
Countries where delivery is possible: Kazakhstan, Kyrgyzstan, Uzbekistan
Differences in shipping methods:
- Japan Post: Pick up at your nearest post office, delivery time: approximately 2 weeks
- FedEx: Delivered directly to your home, delivery time: approximately 10 days
A tracking number will be provided after dispatch (for FedEx).
For details on shipping costs, please refer to the shipping fee information page.
Regarding Import Restrictions
Medicines and supplements may be subject to personal import restrictions depending on the country.
Before placing your order, please be sure to check the latest import regulations for each country.
※Regulations are subject to change, so please verify the latest information yourself.
If you have any questions, please contact us via the inquiry form.
Product Information
All genuine products, delivering authentic Japanese quality
Key ingredients, usage instructions, and side effects listed on each product page
For detailed information, please contact us
Return & Exchange Policy
Damaged or Defective Items
Cancellations and refunds due to initial defects will only be processed if you contact us within 7 days of the delivery date.
■ How to Apply
Please submit the following via the inquiry form:
・A photo of the entire product
・Photos of the defective or damaged areas
・Photos of the outer packaging and its condition
・Your order number
Refunds will only be issued if, after inspection, it is reasonably determined that the problem was caused by a manufacturing defect.
Please note that we cannot be held responsible for damage during shipping.
■ International Transactions
For cross-border transactions, we generally do not accept product returns.
Even if a product is determined to be defective, we generally do not require it to be returned. We will handle refunds or other appropriate measures at our discretion.
We may request you to return the product using a specified method only if we deem it necessary.
■ Exclusions
・Damage caused by customer negligence or fault
・Damage or wear after use
・Claims submitted after the deadline
・Failure to provide supporting documentation
・Cases where fraud is suspected
Refunds will generally be processed using the same payment method used for the original order.
Privacy Policy
Personal information is used solely for delivery and communication purposes.
Except for business contractors (such as delivery companies and payment processing companies), we will not provide personal information to third parties except as required by law.
Support & Contact Us
Support via the inquiry form
Overseas customers can use it with ease.
Important Notes
Product colors and packaging may slightly vary.
Inventory status and product information are managed under the same standards as in Japan.